These Terms and Conditions govern all services provided by Skyline Drone Services (trading as Skyline Visuals), a sole trader business operating from Northamptonshire, UK. By making a booking or submitting an enquiry through our website at skylinevisual.co.uk, you agree to be bound by these terms.
Please read these terms carefully before booking. If you have any questions, contact us at info@skylinevisual.co.uk or call 01604 904075 before proceeding.
All bookings are made through our online quote and booking system. A booking is not confirmed until a deposit or full payment has been received and you have received a written confirmation by email.
Availability is shown in real time via our calendar. Provisional slots are held for a limited period whilst payment is completed. Unpaid provisional bookings may be automatically released after 24 hours.
Confirmation emails are sent to the address provided at the time of booking. Please check your spam folder if you do not receive one within 30 minutes. It is your responsibility to ensure the contact details provided are correct.
We are based in Northamptonshire and serve the surrounding Midlands region. Travel supplements apply to locations outside our standard service area and will be shown clearly during the quote process before any payment is taken.
All prices are quoted in pounds sterling and include VAT where applicable. Prices shown on our website are the prices you pay — we do not add hidden fees after booking, with the exception of applicable Flight Restriction Zone (FRZ) surcharges, which are detailed in Section 10.
Payments are processed securely via Stripe. We accept all major credit and debit cards. We do not store, see, or have access to your card details at any point.
The price shown during your quote is the price you pay. Any additional charges (such as FRZ surcharges or travel supplements) are always disclosed before you confirm your booking — never added afterwards.
The deposit required to secure your booking depends on the total service value:
| Total Service Value | Payment at Booking | Balance Due |
|---|---|---|
| Under £149 | Full amount upfront | Nothing further |
| £150 – £500 | 50% deposit | Remaining 50% due on or before flight day |
| Over £500 | 25% deposit | Remaining 75% due on or before flight day |
Where a balance is outstanding, a reminder will be sent 7 days before your flight day. Failure to pay the outstanding balance by the flight day may result in the booking being cancelled and the deposit being retained to cover scheduling costs.
If a balance remains unpaid on the day of your booking and we are unable to contact you, we reserve the right to postpone the service until full payment is received. Your deposit will remain valid and be applied to a rescheduled date.
We understand that circumstances change. Our cancellation policy is designed to be fair to both parties whilst allowing us to operate efficiently.
| Notice Given | Outcome |
|---|---|
| 5 or more days before flight day | Full refund of all payments made, or free reschedule to any available date |
| 2–4 days before flight day | Free reschedule to next available date, or 50% refund of deposit |
| Less than 24 hours before flight day | Deposit is non-refundable. Balance payments will be refunded in full |
| No show (no contact on flight day) | Deposit is non-refundable. Service is forfeited |
All cancellations must be communicated in writing by email to info@skylinevisual.co.uk. The date and time of your email will be used to determine which cancellation tier applies. We recommend requesting a read receipt or follow-up confirmation.
We monitor weather conditions closely and will only fly in safe, appropriate conditions. We do not permit last-minute customer cancellations solely on the basis of personal weather preference — for example, cancelling the day before because the forecast is cloudy. If you have concerns about weather, please contact us at least 5 days in advance and we will assess conditions together.
Please note: overcast or cloudy days can produce excellent results for many services. Our pilots are experienced in assessing conditions appropriately.
If we cancel your booking for any reason within our control (equipment failure, pilot unavailability, operational issues), you will receive a full refund of all payments made, or the option to reschedule at no extra cost. We will notify you as soon as possible and aim to give maximum notice.
Safe, legal drone operations require suitable weather conditions. We monitor forecasts in the days leading up to every booking and will contact you proactively if conditions are likely to affect your flight.
For Roof & Chimney Thermal Inspections and Solar Panel Thermal Analysis, weather conditions are especially critical. Accurate thermal data requires specific ambient temperatures and is best captured in the early morning or late afternoon when the temperature differential between surfaces and air is greatest.
If conditions on your booked date are unsuitable for reliable thermal data capture, we will proactively contact you to reschedule — at no cost to you. This is our professional responsibility, not yours to manage.
If we postpone a booking due to weather, your deposit and any payments made remain valid and will be applied in full to your rescheduled date. No additional charges apply. We will offer you the next available suitable slot and work flexibly around your schedule.
You may request to reschedule your booking at any time, subject to availability.
Rescheduling requests must be made by email to info@skylinevisual.co.uk. Rescheduled bookings are subject to the same terms as original bookings.
We will make every effort to deliver the agreed service on the booked date to the highest professional standard. However, the nature of drone operations means that certain factors may affect what can be achieved on any given day.
| Service | Delivery Timeline |
|---|---|
| Aerial Home Portrait / AI Aerial Art | On-site print on flight day. Digital files within 24 hours |
| House Sale Photography | Edited files within 24–48 hours of flight |
| Wedding Drone Videography | Edited package within 5–10 working days |
| Roof & Chimney Inspection | PDF report within 24 hours of flight |
| Solar Panel Check | PDF report within 24 hours of flight |
| Garden & Land Survey | Deliverables within 48–72 hours of flight |
| Special Events | Edited highlights within 5 working days |
Whilst we will always attempt to capture the imagery and angles discussed, the pilot may need to modify or abort specific manoeuvres if safety, airspace restrictions, or live conditions require it. We do not offer refunds solely because a specific requested shot was not achievable on safety grounds.
You are responsible for ensuring safe and legal access to the flight location on the booked date. If access is not available on arrival and we are unable to carry out the service, the booking may be treated as a late cancellation by the client.
Before every flight, we check the relevant airspace using CAA-approved tools including NATS DroneAssist and the CAA Drone Safe Register. Checking for Flight Restriction Zones is our responsibility as the licensed operator — you do not need to do this yourself.
If your property falls within or near a Flight Restriction Zone (such as near an aerodrome, hospital helipad, or protected airspace), additional permissions or operational adjustments may be required. Where this applies:
Properties near Sywell Aerodrome (NN6 postcodes), Northampton General Hospital helipad, and certain military sites may be subject to additional airspace considerations. We handle all of this on your behalf.
All aerial photography, video footage, thermal data, and related content captured by Skyline Drone Services remains the intellectual property of Skyline Drone Services unless explicitly transferred in writing.
Upon receipt of full payment, we grant you a non-exclusive, perpetual licence to use the deliverables for the purposes specified at the time of booking. Standard licences cover personal use, property marketing, and estate agency portals. Commercial broadcast, third-party advertising, or resale of imagery requires a separate commercial licence agreement.
Unless you explicitly request otherwise in writing before your flight date, we reserve the right to use deliverables in our own marketing, portfolio, and social media content. We will never publish imagery that could identify private individuals without consent.
You are responsible for ensuring you have the right to commission drone photography over the property or land. For properties you do not own, written permission from the landowner should be obtained before the flight date. We accept no liability for disputes arising from third-party property rights.
Skyline Drone Services holds £10 million public liability insurance, operated under a CAA A2 Certificate of Competency (A2 CofC) and General Visual Line of Sight Certificate (GVC). All flights are conducted in compliance with UK CAA regulations and the Air Navigation Order.
Our liability to you in connection with any service is limited to the value of the service booked. We are not liable for:
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
By booking a service with us, you confirm that:
We take quality seriously. If you are not satisfied with any aspect of our service, please contact us as soon as possible so we can put things right.
All complaints should be submitted in writing to info@skylinevisual.co.uk. We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. If we need more time, we will keep you informed.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or from the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update these terms at any time. Changes will be published on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
For questions about these terms, please contact us at info@skylinevisual.co.uk.