Terms & Conditions

These Terms and Conditions govern all services provided by Skyline Visuals, a sole trader business operating from Northamptonshire, UK. By making a booking or submitting an enquiry through our website at skylinevisual.co.uk, you agree to be bound by these terms.

Please read these terms carefully before booking. If you have any questions, contact us at info@skylinevisual.co.uk or call 01604 904075 before proceeding.

• "We", "us", "our" — Skyline Visuals (also known as Skyline Drone Services).
• "You", "the client" — the person or organisation making a booking.
• "Service" — any drone photography, inspection, survey, or event service booked through our website or by direct arrangement.
• "Booking" — a confirmed reservation for a service, secured by payment of a deposit or full amount.
• "Deposit" — the partial payment required to secure a booking slot.
• "Flight day" — the date on which the drone service is scheduled to take place.
• "Deliverables" — the photos, videos, reports, or other outputs produced from a service.

All bookings are made through our online quote and booking system. A booking is not confirmed until a deposit or full payment has been received and you have received a written confirmation by email.

Availability is shown in real time via our calendar. Provisional slots are held for a limited period whilst payment is completed. Unpaid provisional bookings may be automatically released after 24 hours.

Confirmation emails are sent to the address provided at the time of booking. Please check your spam folder if you do not receive one within 30 minutes. It is your responsibility to ensure the contact details provided are correct.

All prices are quoted in pounds sterling and include VAT where applicable. Prices shown on our website are the prices you pay — we do not add hidden fees after booking, with the exception of applicable Flight Restriction Zone (FRZ) surcharges, which are detailed in Section 10.

Payments are processed securely via Stripe. We accept all major credit and debit cards. We do not store, see, or have access to your card details at any point.

The deposit required to secure your booking depends on the total service value:

Where a balance is outstanding, a reminder will be sent 7 days before your flight day. Failure to pay the outstanding balance by the flight day may result in the booking being cancelled and the deposit being retained to cover scheduling costs.

We understand that circumstances change. Our cancellation policy is designed to be fair to both parties whilst allowing us to operate efficiently.

All cancellations must be communicated in writing by email to info@skylinevisual.co.uk. The date and time of your email will be used to determine which cancellation tier applies. We recommend requesting a read receipt or follow-up confirmation.

If we cancel your booking for any reason within our control (equipment failure, pilot unavailability, operational issues), you will receive a full refund of all payments made, or the option to reschedule at no extra cost. We will notify you as soon as possible and aim to give maximum notice.

Safe, legal drone operations require suitable weather conditions. We monitor forecasts in the days leading up to every booking and will contact you proactively if conditions are likely to affect your flight.

• Wind speeds above safe operating thresholds for the drone being used
• Rain, sleet, snow, or heavy moisture in the air
• Visibility below safe minimums
• Temperatures outside the safe operating range of the equipment
• Conditions that would prevent a safe and legal flight under CAA regulations

If we postpone a booking due to weather, your deposit and any payments made remain valid and will be applied in full to your rescheduled date. No additional charges apply. We will offer you the next available suitable slot and work flexibly around your schedule.

Weddings and other one-off, date-specific events cannot be rescheduled. For these bookings, the decision on whether it is safe and legal to fly rests solely with Skyline's CAA-licensed pilot, made on the day on safety and CAA grounds. Changeable conditions are managed within the booked service (the aerial drone alongside a ground camera). If Skyline stands down and does not operate on safety grounds, the wedding booking is refunded in full. This full refund applies only where Skyline stands down on safety grounds; it does not apply where the customer is dissatisfied with non-hazardous weather (for example overcast or light conditions) that remains safe and legal to fly.

You may request to reschedule your booking at any time, subject to availability.

• 5 or more days' notice: free reschedule to any available date, no conditions.
• 2–4 days' notice: one free reschedule permitted. A second reschedule within the same booking may incur a £25 administration fee.
• Less than 24 hours' notice: rescheduling is at our discretion. We will try to accommodate reasonable requests but cannot guarantee availability.

Rescheduling requests must be made by email to info@skylinevisual.co.uk. Rescheduled bookings are subject to the same terms as original bookings.

We will make every effort to deliver the agreed service on the booked date to the highest professional standard. However, the nature of drone operations means that certain factors may affect what can be achieved on any given day.

Whilst we will always attempt to capture the imagery and angles discussed, the pilot may need to modify or abort specific manoeuvres if safety, airspace restrictions, or live conditions require it. We do not offer refunds solely because a specific requested shot was not achievable on safety grounds.

You are responsible for ensuring safe and legal access to the flight location on the booked date. If access is not available on arrival and we are unable to carry out the service, the booking may be treated as a late cancellation by the client.

Before every flight, we check the relevant airspace using CAA-approved tools including NATS DroneAssist and the CAA Drone Safe Register. Checking for Flight Restriction Zones is our responsibility as the licensed operator — you do not need to do this yourself.

If your property falls within or near a Flight Restriction Zone (such as near an aerodrome, hospital helipad, or protected airspace), additional permissions or operational adjustments may be required. Where this applies:

• We will identify the FRZ during the quote process using your postcode wherever possible.
• A FRZ surcharge of £45 applies where additional permissions, airspace notifications, or operational planning are required. This will always be shown before you confirm your booking.
• In rare cases where a flight cannot legally take place, we will contact you immediately and issue a full refund.

All aerial photography, video footage, thermal data, and related content captured by Skyline Drone Services remains the intellectual property of Skyline Visuals unless explicitly transferred in writing.

Upon receipt of full payment, we grant you a non-exclusive, perpetual licence to use the deliverables for the purposes specified at the time of booking. Standard licences cover personal use, property marketing, and estate agency portals. Commercial broadcast, third-party advertising, or resale of imagery requires a separate commercial licence agreement.

Unless you explicitly request otherwise in writing before your flight date, we reserve the right to use deliverables in our own marketing, portfolio, and social media content. We will never publish imagery that could identify private individuals without consent.

You are responsible for ensuring you have the right to commission drone photography over the property or land. For properties you do not own, written permission from the landowner should be obtained before the flight date. We accept no liability for disputes arising from third-party property rights.

Skyline Visuals holds £10 million public liability insurance, operated under a CAA A2 Certificate of Competency (A2 CofC) and General Visual Line of Sight Certificate (GVC). All flights are conducted in compliance with UK CAA regulations and the Air Navigation Order.

Our liability to you in connection with any service is limited to the value of the service booked. We are not liable for:

• Indirect, consequential, or economic losses arising from delayed or unavailable deliverables
• Loss of sale, rental income, or commercial opportunity due to weather postponements
• Third-party claims arising from your use or publication of deliverables
• Equipment or property damage that is not a direct result of negligence on our part

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

By booking a service with us, you confirm that:

• You are aged 18 or over, or are booking on behalf of a legitimate business entity.
• You have the legal authority to grant access to the flight location.
• You will inform us of any relevant hazards at the location (overhead cables, unstable structures, nearby animals, events or gatherings) before the flight date.
• You will not interfere with the pilot's judgement or attempt to direct the drone during the flight. Pilot decisions on safety are final.
• You will ensure any third parties present at the location are aware a drone operation is taking place and observe any safety distances requested by the pilot.
• You understand that filming of identifiable individuals requires their consent, and that you take responsibility for obtaining consent from any individuals present on your property during the flight.

These terms apply to our weekly drone hire service in addition to the general terms above. Hire weeks run Tuesday to Monday. Your drone is dispatched by DPD next-day delivery on the Monday before your hire week begins, and collected by DPD from the same address on the Tuesday after it ends.

Payment. The full amount — weekly hire fee, £45 delivery and collection, and a £150 refundable damage deposit — is taken in a single payment at booking. Discount codes do not apply to drone hire.

Document verification before dispatch. Your booking is confirmed at payment, but dispatch is conditional on us verifying the following documents, which you must supply after checkout:

• Coverdrone Hired-in (non-owned) equipment insurance to the full equipment value, valid for the full hire duration.
• A valid CAA Flyer ID, and your Operator ID, which must be secured to the drone whenever it is flown. No proof of registration or training (such as a GVC) is required.
• Photo ID (passport or driving licence) plus a utility bill, bank statement or council tax statement matching your name and the delivery address.

If documents are not received and verified in time for the Monday dispatch, we will offer to move your hire to the next available week. If you prefer to cancel instead, we will refund your payment in full less the £45 delivery charge where a shipment has already been booked.

Damage deposit. Your £150 deposit is refunded in full to your original payment method after our return inspection. We may deduct from the deposit the reasonable cost of: damage beyond normal wear; missing items against the case contents checklist supplied with the drone; cleaning where the equipment is returned in an unreasonable condition; and late return, charged at one seventh of your weekly hire rate per day until the equipment is received. Where any loss exceeds the deposit — including loss of, or unrepairable damage to, the aircraft — you remain liable for the balance, which is why hired-in insurance to the full equipment value is required before dispatch.

Your legal responsibility. During the hire period you are the operator of the aircraft. You are solely responsible for flying safely, legally and in accordance with the UK Drone Code and all CAA regulations, including airspace restrictions and the rules that apply to your drone category. Skyline Visuals accepts no liability for any injury, damage or legal penalty arising from your use of the equipment during the hire period.

We take quality seriously. If you are not satisfied with any aspect of our service, please contact us as soon as possible so we can put things right.

All complaints should be submitted in writing to info@skylinevisual.co.uk. We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. If we need more time, we will keep you informed.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or from the services we provide shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these terms at any time. Changes will be published on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

For questions about these terms, please contact us at info@skylinevisual.co.uk.