Legal & Compliance

Data Compliance

📅 Last updated: May 2026 🏢 Skyline Drone Services 🔐 UK GDPR Compliant
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ICO Registration
Pending
🇬🇧
Framework
UK GDPR + DPA 2018
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Site Encryption
HTTPS / TLS
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Payment Security
Stripe PCI-DSS
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SAR Response
Within 30 days
Contents
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Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller for all personal data processed through this website and associated services is:

✅ Controller Details

Organisation: Skyline Drone Services (trading as Skyline Visuals)

Type: Sole trader

Location: Northamptonshire, United Kingdom

Contact:

ICO Registration: Pending — registration in progress

This page should be read alongside our Privacy Policy and Terms & Conditions, which together form our full data governance documentation.

⚖️
Regulatory Framework

Skyline Drone Services processes personal data in accordance with the following legislation and standards:

Regulation / StandardStatusScope
UK GDPR (retained EU law) Compliant All personal data processing activities
Data Protection Act 2018 Compliant Supplements UK GDPR — national provisions
Privacy and Electronic Communications Regulations (PECR) Compliant Cookie consent and electronic marketing
ICO Registration Pending Annual registration as a data controller — in progress
Stripe PCI-DSS Compliant Payment card data — handled exclusively by Stripe
CAA Drone Code & Air Navigation Order Compliant Operational data collected during flights (imagery, coordinates)
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Processing Activities Register

The table below is a summary of our data processing activities as required by UK GDPR Article 30 (Records of Processing Activities).

Activity Data Categories Purpose Lawful Basis
Booking & enquiry management Name, email, phone, address, service details Service delivery Contract
Payment processing Payment method (Stripe only — we hold no card data) Collecting deposits and balances Contract
Booking confirmation emails Name, email, booking reference Transactional communication Contract
Calendar management Name, date, service type, location postcode Scheduling and availability Contract
Aerial imagery capture Property imagery, thermal data, survey data Service deliverable production Contract
Inspection report generation Property address, imagery, thermal analysis data Delivering inspection reports Contract
AI chat widget User-typed messages (session only) Customer support via Skyline AI Consent
Website analytics Anonymised usage data, page views, device type Improving website performance Consent
Financial record-keeping Name, address, transaction value, date HMRC compliance Legal obligation
Post-service follow-up Name, email, service history Customer relationship continuity Legitimate interest
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Sub-Processors

The following third-party sub-processors handle personal data on our behalf. Each is contractually bound to process data only for the stated purpose and in accordance with applicable data protection law.

Sub-ProcessorRoleData TransferredLocationSafeguards
Netlify Website hosting & serverless functions Server logs, function request data USA / EU DPA ↗
Stripe Payment processing Payment method — no card data held by us USA / EU PCI-DSS / DPA ↗
Google (Calendar API) Booking availability & scheduling Name, date, service type, postcode USA / EU DPA ↗
Google (Maps API) Postcode lookup & service area mapping Postcode / location query USA / EU DPA ↗
Google (Analytics GA4) Website usage analytics (consent only) Anonymised usage data USA / EU DPA ↗
Anthropic (Claude API) AI chat assistant (consent only) User chat messages (session only) USA Privacy Policy ↗ — not used for training; 30-day max retention
Gmail API (Google) Booking confirmation emails Name, email, booking reference USA / EU DPA ↗
🌍 International transfers

Several sub-processors are based in the United States. All transfers are covered by Standard Contractual Clauses (SCCs) or equivalent adequacy mechanisms under UK GDPR. We do not transfer personal data to any country without appropriate safeguards in place.

🗄️
Retention Schedule

Personal data is retained only for as long as is necessary for its original purpose or as required by law. The following schedule applies to all data processed by Skyline Drone Services.

Data CategoryRetention PeriodLegal BasisDeletion Method
Payment & transaction records 7 years from transaction date Legal obligation (HMRC) Secure deletion from accounting records
Booking records 6 years from last financial transaction Legal obligation / legitimate interest Secure deletion from calendar & booking system
Customer names & email addresses 2 years after last service or contact Legitimate interest Deleted on request at any time; auto-deleted at expiry
Aerial imagery captured on site 12 months after delivery to client Contract / legitimate interest Securely deleted from storage unless archival is contracted
Inspection reports (PDF) 12 months after delivery Contract Deleted from our systems; client retains their copy
AI chat messages (our systems) Session only — not retained Consent Not stored; cleared on session end
AI chat messages (Anthropic) Up to 30 days Consent / Anthropic safety monitoring Deleted by Anthropic per their data retention policy
Website analytics (GA4) 26 months (Google default) Consent Anonymised and aggregated — not linked to individuals
Cookie consent records Until consent is withdrawn or browser storage cleared PECR compliance Stored in browser localStorage — cleared by user or on withdrawal
🗑️ Right to erasure

Customers may request deletion of their personal data at any time by contacting us at . We will action all valid erasure requests within 30 days. Note that data subject to a legal obligation retention period (e.g. HMRC financial records) cannot be deleted until that period expires.

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Security Measures

We implement technical and organisational measures proportionate to the risk presented by our processing activities. As a small sole trader, these measures are practical and targeted.

Technical measures
Organisational measures
🚨
Data Breach Procedure

In the event of a suspected or confirmed personal data breach, we will follow the procedure below in accordance with UK GDPR Article 33 and 34.

TimeframeAction
Immediately on discovery Contain the breach — isolate affected systems, revoke compromised credentials, cease affected processing
Within 24 hours Internal assessment — determine what data was affected, how many individuals, likely impact
Within 72 hours Notify the ICO if the breach is likely to result in a risk to individuals' rights and freedoms (once ICO registration is complete)
Without undue delay Notify affected individuals directly if the breach poses a high risk to their rights — by email to the address on record
Within 30 days Document the breach, root cause, actions taken and preventative measures — retained for ICO audit purposes
ℹ️ Sub-processor breaches

If a breach occurs within a sub-processor's infrastructure (e.g. Stripe, Google, Netlify), we will follow their incident notification procedures and relay relevant information to affected customers as quickly as possible. Sub-processors are contractually required to notify us of breaches without undue delay.

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Subject Access Requests

Any individual whose personal data we process has the right to request a copy of that data, ask for corrections, or request deletion. We take all such requests seriously and handle them promptly and free of charge.

How to make a request
Our response commitment
Request TypeResponse Time
Subject Access Request (copy of data)Within 30 days of receipt
Rectification (correction of data)Within 30 days of receipt
Erasure (deletion of data)Within 30 days — subject to legal retention obligations
Data PortabilityWithin 30 days — provided in a structured, machine-readable format
Objection to processingAcknowledged within 5 working days; resolved within 30 days

We may ask you to verify your identity before releasing personal data, to protect against unauthorised requests. This is standard practice and not intended to obstruct your rights.

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Policy Review

This Data Compliance statement is reviewed whenever there is a material change to our processing activities, a new sub-processor is engaged, or applicable legislation is updated — and at minimum once per calendar year.

The current version was last reviewed in May 2026. Any questions or concerns about this statement should be directed to:

Data Controller Contact
Phone 01604 904075
ICO (Regulator) ico.org.uk ↗
Ask Skyline AI